Refund policy

🔄 Return & Refund Policy – ViloraBags 👜✨

At ViloraBags, customer satisfaction is our top priority ❤️
Please read our Return & Refund Policy carefully before placing an order.

📦 Return Policy

✅ Customers can request a return within 7 days after receiving the parcel.
✅ Product must be unused, undamaged, and in original packaging.
❌ Used or damaged items will not be accepted for return.

🔁 Exchange Policy

✅ If you receive a damaged or wrong product, we will provide an exchange.
📸 Parcel opening video/pictures are required for claim verification.
⏰ Claims must be made within 48 hours of delivery.

💰 Refund Policy

Refunds are only available in the following cases:

✔️ Wrong item delivered
✔️ Damaged product received
✔️ Item unavailable after payment

⏳ Approved refunds are processed within 5–7 working days.

🚫 Non-Returnable Items

❌ Used products
❌ Products damaged after use
❌ Sale/discounted items

📞 Contact Information

For any return or refund queries, feel free to contact us:

🏬 ViloraBags
📱 0325-1855924
📧 vilorabags@gmail.com

✨ By placing an order on our website, you agree to our Return & Refund Policy.